Refund & Return Policy – The Harrington Family

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. There are costs associated with returning items.

Is it possible to return my order?

Yes, it is. If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

To be eligible for a refund, the return must meet the following conditions:

• The return must include all original parts, components, and packaging exactly as the product was received.

• Damage due to careless handling is excluded; the product must be in its original condition.

• Products where hygiene is a factor, such as undergarments, beauty tools, earrings, and similar items, must remain sealed or unused before being returned.

• We reserve the right to refuse returned items if we suspect they have been used or damaged beyond our control.

How do I return my order?

If your order meets the conditions above, please follow these steps to initiate the return process:

Email us: Contact our customer care team at support@theharringtonfamily.com.

Provide the following information:

• Order number

• Reason for the return request

• A photo of the product, required in case of damage

• First and last name

• Customer address

Receive return instructions:
We will contact you with the correct return address.

Important: Please do not send the return to the sender's address shown on the package. We will provide you with the correct address for our central warehouse.

Please note that you, as the customer, are responsible for the shipping costs associated with returning the product to our warehouse.

Cancellation Policy

Because we operate a fully automated order processing system, orders are processed immediately once they are placed.

1-Hour Cancellation Window:
Cancellations are only possible if reported to our customer service team at support@theharringtonfamily.com within 1 hour of placing the order.

After 1 Hour:
Once this window has passed, the order may already be in processing and can no longer be cancelled. You will need to wait until the goods have been delivered and then initiate a return.

Right of Withdrawal

The withdrawal period is 30 days from the day you, or a third party nominated by you other than the carrier, takes possession of the goods.

To exercise this right, you must inform The Harrington Family through a clear statement, such as an email.

The withdrawal process is finalised once we have received the returned goods at our warehouse.

Customs Fees

Please note that return shipments may be subject to customs inspections and additional charges.

Any customs duties, taxes, import charges, or handling fees imposed by authorities are the responsibility of the customer.

These costs will not be covered or refunded by The Harrington Family.

Damaged or Faulty Items

If you have received a damaged or faulty item, please contact us as soon as possible at support@theharringtonfamily.com and include clear photographic evidence.

If the item is confirmed to be damaged or faulty due to an issue on our side, we will provide an appropriate solution at no additional cost to you.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse eligible payments received from you, excluding any applicable return shipping costs.

Refunds will be processed no later than 14 days after we receive and inspect the returned goods at our warehouse.

Where possible, the refund will be issued using the same payment method used for the original transaction.

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ALL RETURNS ARE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.