Terms and Conditions – The Harrington Family

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Cooling-off period: The period within which the consumer can exercise their right of withdrawal.

Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance agreement with the business.

Day: Calendar day.

Continuing performance contract: A distance agreement relating to a series of products and/or services where the delivery and/or purchase obligation is spread over time.

Durable medium: Any means that enables the consumer or business to store information addressed personally to them in a way that allows future consultation and unaltered reproduction.

Right of withdrawal: The possibility for the consumer to withdraw from the distance agreement within the cooling-off period.

Business: The natural or legal person offering products and/or services to consumers at a distance.

Distance agreement: An agreement concluded within the framework of a system organised by the business for the distance sale of products and/or services, using exclusively one or more techniques for distance communication.

Terms and Conditions: These General Terms and Conditions of the business.

Article 2 – Identity of the Business

Trading Name: The Harrington Family
Parent Company: Levora
Chamber of Commerce (KvK) Number: 90298810
VAT Number: BE1005634830
Customer Service Email: support@theharringtonfamily.com
Business Address: Sabastraat 151, Breda

Article 3 – Applicability

These Terms and Conditions apply to every offer from the business and to every distance agreement concluded between The Harrington Family and the consumer.

Before the distance agreement is concluded, the text of these Terms and Conditions will be made available to the consumer.

Article 4 – The Offer

If an offer has a limited validity period or is subject to specific conditions, this will be clearly stated.

The offer contains a complete and accurate description of the products offered.

Import Duties: Prices listed exclude any applicable import duties and import VAT/GST unless otherwise stated. Any additional charges imposed by customs or other authorities are the responsibility of the customer.

Images: Product images are intended to provide an accurate representation of the products. Minor differences may occur, and obvious errors or mistakes do not bind the business.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and fulfils the applicable conditions.

If the agreement is concluded electronically, The Harrington Family will confirm receipt of the order electronically.

Within applicable legal frameworks, the business may verify whether the consumer is able to fulfil their payment obligations before completing the agreement.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to withdraw from the agreement within 30 days of receiving the product, subject to the conditions set out in our Refund & Return Policy.

During this period, the consumer must handle the product and its packaging with reasonable care.

To exercise the right of withdrawal, the consumer must notify The Harrington Family through a clear written statement, such as an email.

Returned products must be sent according to the return instructions provided by our customer service team.

Article 7 – Costs of Withdrawal

If the consumer exercises their right of withdrawal, the costs associated with returning the products are entirely at the customer's expense.

Customers should take into account that returns may need to be sent to our central warehouse in Asia and that international return shipping costs may apply.

The Harrington Family will process eligible refunds in accordance with our Refund & Return Policy once the returned goods have been received and inspected.

Article 8 – Exclusion of the Right of Withdrawal

The Harrington Family may exclude the right of withdrawal where permitted by applicable law, including for products that:

• Are made according to the consumer's specifications

• Are clearly personalised

• Deteriorate or expire quickly

• Are sealed for hygiene or health-protection reasons and have been opened after delivery

Article 9 – Price

Prices will not be increased during the validity period stated in an offer, except where changes result from applicable taxes, duties, or other legal requirements.

All prices and product information are subject to obvious typographical, pricing, or technical errors.

The Harrington Family is not obliged to supply a product at an obviously incorrect price resulting from an evident error.

Article 10 – Conformity and Warranty

The Harrington Family aims to ensure that products comply with the agreement and meet reasonable expectations regarding quality and usability.

If you receive an item that is damaged, faulty, or materially different from what was ordered, please contact our customer service team as soon as possible.

Where applicable, warranties are subject to the manufacturer's warranty terms and may not apply where damage results from misuse, improper care, accidents, or normal wear and tear.

Article 11 – Delivery and Execution

The Harrington Family will take reasonable care when processing and fulfilling customer orders.

Products will be delivered to the address supplied by the customer when placing the order.

Orders are generally processed and dispatched within 24 to 48 hours, with estimated delivery taking approximately 5 to 14 business days after dispatch.

Delivery times are estimates and may be affected by factors outside our control, including customs processing, carrier delays, severe weather conditions, or busy seasonal periods.

Article 12 – Continuing Performance Transactions

Where applicable, consumers may terminate an open-ended continuing agreement subject to the applicable contractual and legal notice requirements.

Any specific conditions relating to continuing or subscription-based services will be clearly communicated before the agreement is entered into.

Article 13 – Payment

Payment for an order must be completed using one of the payment methods offered during checkout.

The consumer is responsible for providing accurate billing and payment information.

Any errors or inaccuracies relating to payment information should be reported to us as soon as possible.

Article 14 – Complaints Procedure

Complaints regarding an order, product, or the execution of an agreement should be submitted clearly and completely to:

support@theharringtonfamily.com

Please include your order number and all relevant information so that we can investigate your complaint efficiently.

We aim to respond to customer enquiries and complaints as quickly as reasonably possible.

If a complaint is found to be justified, The Harrington Family will provide an appropriate resolution in accordance with the circumstances and applicable consumer law.

Article 15 – Governing Law and Disputes

Agreements between The Harrington Family and the consumer are governed by applicable law.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any mandatory consumer rights that cannot lawfully be excluded.